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FAQ’s

Can I Order By Telephone?

We are happy to take your order over the telephone 07804 633928 and would start your order as soon as payment made.

We accept all major credit and debit cards via Stripe and also extended terms via Klarna. All transactions are processed on a secure server.
We do not accept cash, cheque or postal order payments.

If you are having trouble placing your order, please telephone 07804 633928 or email info@maighreadstuartmillinery.com and we’ll try to resolve this for you immediately.

Yes, we promise to keep your personal details safe and will not pass them onto third parties or send you any spam. Ever. You can also request to have your details removed alongside GDPR guidelines. However this may affect any warranty due to sales records being removed.

Yes, all prices shown include VAT. However we are based in the UK so you may be asked to pay import duty by your country’s customs department. ie if you are not in the UK. This is a rare occurrence and tends to be in the USA and when a spot check is made. Your delivery agent would ask for import duty to be paid before delivery if they were going to do, so don’t panic!

When you view your basket, at bottom left there is a space to enter your code. Click ‘Apply coupon’ and the price will automatically adjust. If you are applying a code for free shipping, please note that this discount will show at a later stage when you select your shipping option.

You will receive an order confirmation by email when we have received your order.

Often we can make orders extremely quickly ie within 5 days but if you need it quicker than this just let us know when you need it by and we can tell you whether it is possible to get it to you!

For our extremely busy times please allow 7 – 14 working days between receipt of order and dispatch of the fascinator. (ie April, May and June)

Please note that although all our deliveries are sent next working day from item completion, delays may happen which are outside of our control.

International deliveries are not next day but we do try and use a service that will expidite delivery times.

Delivery charges are as follows and are on top of the cost of your fascinator:

UK first class signed for delivery : £9.35

UK Express delivery : £10.35

Overseas International signed for delivery : £27.00

Yes, you do need to sign for your order. If you’re not home when the package is delivered the courier company will leave a card for you to contact them directly to arrange for re-delivery at an appropriate time

You will receive a separate email from us with a royal mail or Interparcel tracking number. You can track your Royal Mail parcel at https://www.royalmail.com/track-your-item

If we have used a courier via Interparcel.com please email us and we will track your parcel.

We ship to all countries worldwide.

You will receive your item in acid free tissue paper. This is then placed in a protective cardboard box, marked as ‘Fragile’ and your printed invoice is placed in a clear sealed envelope on the front of the box. Fortunately damage during the delivery process is a very rare occurrence, however, if you discover damage to the hat upon opening the box please contact us before removing our store tag.

As all pieces are custom made to order we do not have a returns policy. This is in compliance with distance selling laws under subsection bespoke items.

The colours of each of the colours we can create you fascinator in are listed underneath the image i.e. Base Colour: Navy Blue. The first dropdown box on gives you the option to select the main colour group so select Navy Blue. Next, a second dropdown box will appear which gives you the option to choose from all the highlight feathers you can choose from.

If you wanted the fascinator all in Navy you would choose Navy blue as both the base colour and the highlight feather. However if you wanted a fascinator in Navy blue and a highlight of Red you would choose Red from the second drop down box.

We try to show everything we have made or can make on our webshop, however, if there’s something you can’t find, please email info@maighreadstuartmillinery.com and we’ll try to make it available for you.

No problem, simply phone 07804 633928 or email info@maighreadstuartmillinery.com and we can help you select the perfect colours to co-ordinate with your outfit. We can also send out satin colour swatches for your approval.

We stock a wide range of satin colours however sometimes we have discontinued satins of which we have a small amount of stock so can usually find enough for one fascinator. Just email a colour swatch to me and i will see if i can match..

As my workshop is based at my home I do not have a shop which you can visit however we can work with you via email or telephone.

We always welcome new ideas and would be more than happy to discuss any bespoke fascinators however we pride ourselves on not copying another Milliners work. If you have a photo of a fascinator you like we can start the conversation from there!

We don’t currently work with bloggers or lend pieces for photo shoots. We don’t currently rent pieces out as we create to order. However we may be looking at a rental scheme in the near future.

If you have a question that is not answered here then please email info@maighreadstuartmillinery.com or call us on 07804 633928